The booking will be confirmed once a valid credit/debit card number has been given by the client. Please note that the payment will show up on your statement as Velvet Energy UK Ltd.
In the event of a short notice cancellation (less than 10 days) the total cost is payable.However, If the property is re-let a refund less the deposit will be given.
In the event of a cancellation more than 10 days before arrival a 20% deposit will be taken.
The client is required to inform the owner of any damage or breakage in or around the property promptly so that it can be repaired or replaced for the next client.
The client is bound to reimburse the owners for replacement, repair or extra cleaning costs where reasonably demanded by the owners for damage caused by the client.